Order From Willowbrook

Where can I pick up my order?

Kelowna
Head to the south side of the building by the marina parking lot. Look for our sign that says “PICK UP + DELIVERY” and make your way up the ramp toward our takeout station.

Toronto
Head through the First Canadian Place courtyard and up the stairs to the entrance on the second floor of the food court. Look for our sign that says “PICK UP + DELIVERY” and make your way to our pick-up table.

How can I pick up my order?

Kelowna
Ring the doorbell by our takeout station to notify us of your arrival and we’ll have your order ready to go.

Toronto
Ring the doorbell by our pick-up station to notify us of your arrival and we’ll have your order ready to go.

Is parking available nearby?

Kelowna
You can park in the marina parking lot beside our takeout station. You can also park on Water Street adjacent to the restaurant building.
Note: All parking in downtown Kelowna is paid parking.

Toronto
You can park directly on King Street or in First Canadian Place’s underground parking area.
Note: Parking on King Street and in First Canadian Place’s underground garage are paid parking.

Can I order alcohol for pick up orders?

Yes, select beverages are available for pickup. All alcohol orders must include food and ID verification will be required upon pickup. Your order may be cancelled if these conditions are not met.

Can I use my gift card for a pick up order?

At this time King Taps gift cards cannot be used towards pickup orders..

Can I order pick up in advance?

No, scheduled orders are not available at this time. Ordering times are set to as soon as possible only.

What’s the best way to give feedback about my pick up order?

We’d love to hear from you – please share your feedback with us here

Can I order alcohol for delivery?

Yes, select beverages are available for delivery. All alcohol orders must include food and ID verification will be required upon delivery. Your order may be cancelled if these conditions are not met.

Can I use my gift card for a delivery order?

At this time King Taps gift cards cannot be used towards delivery orders.

Why can’t I find you on my DoorDash app?

Our delivery radius is set by our delivery partners, we apologize if they are unable to reach you.

How do I report a problem with my delivery order?

If you placed your order via DoorDash: in order to investigate an issue related to your delivery driver or their timing, please reach out via “Help” under “Orders” in the DoorDash app. 

If you placed your order via our website: in order to investigate an issue related to your delivery driver or their timing, please reach out to DoorDash support at 1-855-222-8111

For any food quality related issues and/or missing items, please call the restaurant and ask to speak to a Manager. 

Can I order delivery in advance?

No, scheduled orders are not available at this time. Ordering times are set to as soon as possible only.

What’s the best way to give feedback about my delivery order?

We’d love to hear from you – please share your feedback with us here

We do our best to bring hot food to you quickly, but a bit of heat might escape along the journey. Order your food, preheat the oven and follow these reheating instructions to give your dish some extra love. Pro-tip: use your own plates and serving dishes to jazz it up even more.